STAFF REPORTS
Big Country Electric Cooperative (BCEC) of Roby and Snyder has canceled its 21st annual meeting, which was scheduled for April 23 in Rotan, due to “CDC advice and operating with an abundance of caution,” wrote general manager D. Mark McClain in a press release.
“This is not to incite fear,” said McClain. “We simply would rather be safe than sorry. BCEC members will still receive their annual reports, but the meeting itself will not take place.”
BCEC has implemented some other procedures to assist customers and protect health.
As of March 17, its lobbies will remain open for business as usual, subject to adjustment should circumstances in the area change. Customers may check BCEC’s Facebook or its website, bigcountry.coop, for timely updates.
The electric cooperative suggests several ways to stay in touch during this time of “social distancing.”
• Live Chat. Visit bigcountry. coop to live-chat with a member account representative during BCEC office hours, 7:30 a.m.– 5:30 p.m. Monday–Thursday and 7:30 a.m.–11:30 a.m. Friday. Live chat is available via the icon at the bottom right corner of the organization’s home page.
• SmartHub. This free app provides members complete access to their BCEC accounts anytime, from anywhere. Members can view their usage, billing and payment history, and submit questions or service requests accessing SmartHub through the coop’s website or via app on their smartphone or tablet.
• Telephone. BCEC staff will answer the phone during regular office hours, and the coop’s 24-hour dispatch takes over outside of those times. All parties are trained to make sure callers’ needs are addressed.
Phone numbers are: tollfree; 1-888-662-2232; Roby, (325) 776-2244; Snyder, (325) 573-3161; Stamford, (325) 773-3684.
“We take care of our employees so that they can take care of your electricity service,” wrote McClain. “We are prepared to adapt in the event of employee absences to care for children who are out of school or daycare due to closures, illness, or caregiving situations that could arise,” with many employees having technology, tools, and ability to work from home if needed.
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