By now, the overwhelming majority of Cap Rock Telephone Cooperative’s former cable television subscribers are rockin’ that Roku, using that YouTube, or switching to satellite. The coop has completed conversion for over 95% of its TV customer base as of Oct. 31, according to Cap Rock executive vice president and general manager Jim Whitefield.
While Whitefield noted that the coop — which provided cable television service to its customers throughout a wide service area for more than 19 years—was sorry to have to discontinue the older technology of traditional cable TV, he said that Cap Rock is “continuing our goal of ‘Connecting The Future.’” At the outset of November, fewer than a dozen Cap Rock cable customers remained on the list for conversion.
Cap Rock service technicians have been out in the field for several months to help customers made the switch to whichever television option they selected. They installed Roku boxes—free of charge—and even helped customers set up their accounts and learn how to use the new remote controls in many cases.
“It has been a good response with compliments for our office staff and especially service technicians,” said Whitefield.
Going forward, Whitefield said that customers may still call Cap Rock if they think something isn’t set up correctly. “We are an information resource for any telecommunication or internet questions, including streaming,” he said. “We will address any questions over the phone related to streaming issues free of charge. If customers need help at their location we will dispatch Service Technicians with applicable charges.”
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